Japanese-owned Cebu outsourcing firm offering call centre, back office and SEO services
About Allied Fusion
Allied Fusion, registered as Allied Fusion Services, Inc., is a business process outsourcing company in Cebu City in the Philippines. It is part of Prosper Company of Japan and has served clients since 2009. Its leaders are Yuko Tsushima as chief executive, with Rita Madulid as senior operations and finance manager and Sherley Sevilla as senior HR manager. The company combines Japanese and Filipino staff and follows Japanese work practices through a value set it calls the Five Hearts. It has more than 150 team members, more than 40 clients and a fully on-site workforce. Delivery runs from Cebu I.T. Park, with strategy and leadership handled from offices in Tokyo and Osaka.
Marketing is one part of a broad outsourcing menu. The web and support development unit covers web development, graphic design, marketing consultancy, lead generation, social media marketing and SEO. Their digital marketing is split between SEO and social media at 50% each. The larger business is voice and back-office work. That includes inbound and outbound call centres, technical and customer support, telesales, chat support, data entry, accounting, HR administration and document processing. Call centre services are the largest share at 45%, with medical billing at about 5%.
Healthcare is one of four industry areas, each at 25%, along with business services, real estate and retail. Healthcare and pharmaceuticals are among the sectors they serve. No dental or medical clients are named, and there is no dental case study.
Two GoodFirms reviews exist, both rated 5.0 and posted in December 2024. One describes a content and SEO strategy that raised visibility for local search terms, and praises detailed performance reports. The other, from a marketing manager at Gadget Galaxy, credits keyword research, on-page and technical SEO with higher rankings and much more organic traffic. That reviewer noted a slow start to communication at kick-off. The company has a 5 out of 5 rating on Glassdoor.
Rates are under $25 an hour. Pricing is not published, but they offer a call centre cost calculator and a needs survey. A dental group might use Allied Fusion less as an SEO specialist and more as an outsourced team. That could cover phone and chat enquiries, appointment-related admin, billing support and routine SEO or social media tasks, all at offshore rates.
Allied Fusion's Website
Allied Fusion at a Glance
| Founded | 2009 |
|---|---|
| Team size | 150+ team members (50-249 band) |
| Headquarters | Cebu City, Cebu, Philippines |
| Other offices | Tokyo, Japan; Osaka, Japan |
| Leadership | Yuko Tsushima (Chief Executive Officer); Rita Madulid (Senior Operations and Finance Manager); Sherley Sevilla (Senior HR Manager) |
| Languages | English; Japanese; Filipino |
| Pricing | Under $25 per hour. No public price list; call centre cost calculator on their website. |
Dental Marketing Services
- SEO including keyword research, on-page and technical work
- social media marketing
- lead generation
- website development
- inbound call and chat support
- medical billing
- back-office admin and data entry
Dental Clients & Results
- Gadget Galaxy: higher search rankings and substantially more organic traffic after keyword, on-page and technical SEO (Dec 2024)
Why Dentists Choose Allied Fusion
- Two five-star GoodFirms reviews
- Organic traffic gains praised by a client
- Since 2009 in Cebu
- Large team
- Under $25 an hour
Key Strengths
- Provides outsourced staff for routine tasks such as practice content or listings updates
- Provides inbound call and chat support staff to handle patient enquiries
- Offers medical billing and back-office support besides marketing work
- Applies Japanese work-culture standards to the quality of its output
How the DSA Score Breaks Down
Points earned: 34.4 of 100 (profile 43 × 0.8 + client feedback 0). DSA Score: 87/100
Where Allied Fusion Is Listed
Questions Dentists Ask About Allied Fusion
Is Allied Fusion a dental marketing agency?
No. It is a Japanese-owned outsourcing company whose main work is call centre and back-office support. SEO and social media are part of its web and marketing services, and no dental clients are named.
Can they handle patient calls as well as SEO?
They offer inbound and outbound call centre, chat support and customer support services alongside SEO. Medical billing is also a small part of their work.
What do clients say about their SEO?
Two GoodFirms reviews, both rated 5.0, describe better local search visibility, higher rankings and more organic traffic. One reviewer mentioned slow communication at the start of the project.
Where is the team based?
Delivery runs from Cebu I.T. Park in Cebu City. Leadership and strategy offices are in Tokyo and Osaka through the parent, Prosper Company.
What are their rates?
Rates are under $25 an hour. They do not publish package prices, but they offer a call centre cost calculator.
Reviews of Allied Fusion
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