Singapore-founded martech consultancy with Jakarta office offering CRM, SEO and AI search
About Ematic Solutions Indonesia
Ematic Solutions is a marketing technology consultancy registered as Ematic Solutions Pte. Ltd. in Singapore. It was founded in 2012, with Paul Tenney as founder and Jelenko Šobot as technical co-founder. The Indonesian office is in Menara Rajawali on Jalan DR. Ide Anak Agung Gde Agung in Jakarta. The company opened its Jakarta office in 2016, after MDI Ventures, the venture arm of Telkom Indonesia, led a pre-Series A round of nearly 1 million US dollars. That followed a 1.1 million dollar seed round from Wavemaker Partners, 500 Startups and Convergence Ventures. It now has 11 locations, including Singapore, Malaysia, Vietnam, Thailand, the Philippines, Taiwan, Hong Kong, Bosnia, the UK and China.
The company started as an email marketing specialist built around Mailchimp, with its own Hi-iQ product for cutting wasted email spend. In 2021 it restructured into a group with a digital agency, a technology unit and the consultancy. Its role was helping clients choose marketing software on price and fit for the region. It now has more than 650 client engagements and 80 or more technology partners, including Braze, Salesforce Marketing Cloud, Klaviyo, Iterable, MoEngage, Mailjet and OneSignal.
SEO is run by Head of SEO CK Wong and follows six stages: research, technical audit, keywords and content, on-page work, off-page work, and monitoring. Technical work covers Core Web Vitals, crawlability, site structure and canonical URLs. On-page work covers meta tags, expertise and trust signals, and schema. Local SEO includes Google Business Profile set-up, local backlinks and on-page work for local searches. A separate AI SEO service targets ChatGPT, Gemini and Copilot. Clear results usually take three to six months.
For dental groups, the stronger fit is likely patient retention rather than first-time search visibility. The CRM team builds lifecycle programmes on platforms such as Braze and Salesforce, and uses WhatsApp, LINE and Zalo messaging. These can carry recall and check-up reminders. The only healthcare client is Maxicare, a Philippine health maintenance organisation, whose CMO gives a testimonial. Skincare brand Obagi appears among the logos. No dental practice is named.
Other clients include Sephora Southeast Asia, Bel Indonesia (a client since 2019), KKday, Tiki, Al Fresco's and Navigos Group. In Indonesia it has worked with online retailers Berrybenka and Bobobobo since 2015. Testimonials mention a high level of service, a team that cares about client results, and hands-off campaign management. The client list is mostly retail and e-commerce, so it suits larger multi-site clinic groups with a CRM budget better than single practices.
No prices are published. A free proposal and consultation are offered for SEO. Ematic is a OneSignal reseller that works in English, Mandarin, Thai and Vietnamese.
Ematic Solutions Indonesia's Website
Ematic Solutions Indonesia at a Glance
| Founded | 2012 |
|---|---|
| Headquarters | Singapore |
| Other offices | Jakarta (Indonesia), Malaysia, Vietnam, Thailand, Philippines, Taiwan, Hong Kong, Bosnia, United Kingdom, China |
| Leadership | Paul Tenney (Founder and CEO); Jelenko Šobot (Co-Founder); Tony Dang (VP of Operations); CK Wong (Head of SEO); Bagel Kam (Head of CRM); Daniel Khong (Head of Performance Marketing) |
| Languages | English; Indonesian; Mandarin; Thai; Vietnamese |
| Pricing | No public pricing; free proposal and consultation offered for SEO. |
| Contracts & reporting | SEO packages include monitoring and reporting; noticeable results typically take 3-6 months. No contract length published. |
| Tools & partnerships | Mailchimp; Braze; Salesforce Marketing Cloud; Klaviyo; Iterable; MoEngage; Campaign Monitor; Mailjet; OneSignal (reseller); Adobe; Hi-iQ; Shopify; Semrush; SE Ranking; Google Analytics |
Dental Marketing Services
- Technical, on-page and off-page SEO
- local SEO with Google Business Profile setup
- AI search optimisation
- CRM and lifecycle marketing
- email, SMS and push automation
- WhatsApp messaging
- performance marketing
- social media marketing
- website development
- analytics
Why Dentists Choose Ematic Solutions Indonesia
- CRM and email work, useful for check-up reminders
- SEO alongside
- Regional marketing tech tools
- Projects from $5,000
- 4.9 from 33 Google reviews
Key Strengths
- Takes full email platform management off a practice team's hands
- Runs SMS campaigns alongside email to reach patients on their phones
- Holds Mailchimp email automation certifications for automated patient sequences
- Integrates marketing tools across the tech stack to keep patient data consistent
How the DSA Score Breaks Down
Points earned: 42.5 of 100 (profile 37 × 0.8 + client feedback 12.9). DSA Score: 89/100
What Clients Say About Ematic Solutions Indonesia
- 3 on review sites
- 5 on its website
Clients Most Often Praise
- Understanding of dentistry 1
In ShortClients praise exceptional service levels, a caring, professional team and easy hands-off Mailchimp management.
Mark S highly recommends Ematic Solutions as an agency.
See it on mailchimp.comThis reviewer recommends Ematic for anyone wanting Mailchimp management completely taken off their hands.
See it on mailchimp.comThis reviewer loved the bilingual newsletter Ematic helped them create.
See it on mailchimp.comShow 5 more client reviews
- Archie V. Rillo praises effective products and a team that genuinely cares about the client's success (Maxicare is a health-care client). Agency website
- Jarrett Wong describes Ematic's vendor service level as unprecedented, beyond anything he has experienced. Agency website
- Hà Thảo Nghi calls Ematic a long-term friend and looks forward to more projects together. Agency website
- Claudya Abednego says Ematic has been an outstanding, consistently professional partner since 2019. Agency website
- Andri Manullangr calls the Ematic team's support throughout their project outstanding. Agency website
Where Ematic Solutions Indonesia Is Listed
Questions Dentists Ask About Ematic Solutions Indonesia
Has Ematic Solutions worked with dental clinics?
No dental client is named. Its one clear healthcare reference is Maxicare, a Philippine health maintenance organisation that gives a testimonial.
Can they automate patient recall reminders?
Their core skill is CRM and lifecycle marketing on platforms such as Braze, Salesforce Marketing Cloud and Klaviyo, plus WhatsApp messaging. These can run scheduled reminder and recall messages.
Do they offer local SEO?
Yes. Their SEO service includes Google Business Profile set-up, local backlinks and on-page work for local searches, along with technical and AI search work.
Do they have an office in Indonesia?
Yes. They have had a Jakarta office since 2016, located in Menara Rajawali. The company is headquartered in Singapore.
How much do they charge?
No prices are published. They offer a free proposal and consultation for SEO projects.
Reviews of Ematic Solutions Indonesia
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