KOA Digital Reviews & Agency Profile

Gold Coast paid-media agency with AHPRA-aware dental ads and CRM follow-up

Burleigh Heads, Queensland, Australia DSA Score: 90/100

About KOA Digital

KOA Digital is a performance marketing agency based at 4 Starling Street, Burleigh Heads, on the Gold Coast in Queensland. Founder and director Amanda Bubner started it in 2019 after bootstrapping her own e-commerce business, where she built organic and social content that reached millions of views. The team is fully Australian, made up of strategists, media buyers, copywriters, designers and technical staff, and it works remotely with service businesses across Australia, including many clients in Adelaide.

KOA has a dedicated page on marketing for dentists, written by Bubner. It treats emergency patients, general and family patients, and high-value treatment patients (implants, clear aligners, veneers and dentures) as separate audiences, each with its own landing pages, Google Ads campaign, budget and follow-up. Meta ads are used to nurture people researching larger treatments, with factual creative that introduces the dentists. A strong Google Business Profile and review collection that follows AHPRA and Google rules are part of the plan, and AHPRA guidance on titles, before-and-after images and testimonials is built into campaign planning.

Follow-up runs through a Go High Level CRM, delivered as KOA Lead Connector, which replies instantly to web forms, missed calls and social messages, keeps following up until a consultation is booked, sends treatment plan information afterwards and automates recall reminders. Reporting centres on cost per lead and cost per booked appointment, split by emergency, general and each major treatment, along with consultation-to-acceptance rates and booked revenue rather than raw lead counts.

Named clients come from other sectors, including BADGE Constructions, Regent Homes, Rowe Partners, Dream Admin Services, Significant Advice Network and Future Energy Week. Results include a commercial builder that signed $543,845 of work in eight weeks from about $35,700 in ad spend, a national trades and security brand that received 1,382 leads in three months at under $40 each, and a drinks portfolio that held an 8.12x return on ad spend while Meta spend rose fivefold. No dental case studies or dental clients are published.

Testimonials from marketing and operations managers describe the team as working like an extension of in-house staff, with tailored strategy and website builds. KOA is rated 5.0 on Google.

KOA does not publish prices. Ads management is billed as a monthly fee on top of ad spend, and websites are quoted as fixed projects after scoping. A free 15-minute discovery call is offered, and the office is open on weekdays from 8:30am to 5pm. The model suits Australian practices that want paid patient acquisition and automated follow-up more than a purely organic SEO program.

KOA Digital's Dental SEO Page

Screenshot of KOA Digital's dental seo page
Screenshot of koadigital.com.au/dental-offices-digital-marketing/

KOA Digital at a Glance

Founded2019
HeadquartersBurleigh Heads, Queensland, Australia
LeadershipAmanda Bubner (Founder and Director)
LanguagesEnglish
PricingNo published prices. Ads management is a monthly fee on top of ad spend; websites are quoted as fixed project prices after scoping.
Contracts & reportingFree 15-minute discovery call; reporting on cost per lead, cost per booked appointment and booked revenue by treatment type. Contract length not published.
Tools & partnershipsGo High Level (KOA Lead Connector CRM); Google Ads; Meta Ads; LinkedIn Ads

Dental Marketing Services

  • Google Ads campaigns split by emergency, general and treatment patients
  • Meta (Facebook and Instagram) ads for high-value treatments
  • treatment and suburb landing pages
  • Google Business Profile management
  • AHPRA-compliant review collection
  • CRM and AI automation with instant replies and booking links
  • post-consultation treatment plan follow-up
  • automated recall reminders
  • SEO and local SEO
  • website design
  • email marketing
  • cost per booked appointment reporting

Practice Types They Work With

  • General dentistry
  • emergency dentistry
  • implants
  • clear aligners
  • cosmetic dentistry (veneers)
  • dentures
  • orthodontics

Dental Clients & Results

  • Commercial builder: $543,845 in signed work in 8 weeks from $35,681.77 ad spend (15.2x return)
  • National trades and security brand: 1,382 leads in 3 months at under $40 per lead
  • Australian drinks portfolio: 8.12x ROAS maintained while Meta spend grew 5x

Why Dentists Choose KOA Digital

  • Has a service page for dental clinic marketing
  • Runs its own CRM called KOA Lead Connector
  • Reports 1,382 leads in three months for one campaign
  • Shows 8.12x return on ad spend from client work
  • Office on Starling Street, Burleigh Heads
Key Strengths
  • Builds a marketing strategy fitted to each practice and adjusts it over time
  • Replies instantly to patient web forms, missed calls and Messenger enquiries with booking links
  • Brings web, call and Messenger patient enquiries into one CRM view for front desk
  • Tracks cost per booked first appointment by service via booking data or call tracking

How the DSA Score Breaks Down

Client reviews18/20
Experience5/20
Client portfolio12/20
Published results12/20
Transparency6/20
Client feedback6.9/20

Points earned: 49.3 of 100 (profile 53 × 0.8 + client feedback 6.9). DSA Score: 90/100

What Clients Say About KOA Digital

4client reviews
  • 4 on its website

Clients Most Often Praise

  • Understanding of dentistry 2
  • Value for money 2
  • Clear reporting & honesty 1

In ShortClients describe KOA as an extension of their in-house marketing team, delivering tailored strategies and websites.

Faye Kowalski (Practice Manager, Dream Admin Services) Agency website

Practice manager reports an incredible experience working with KOA Digital.

See it on koadigital.com.au
Babette Goodes (Marketing and Communications Manager, BADGE Constructions) Agency website

Babette Goodes says working with KOA feels like an extension of an in-house marketing team.

See it on koadigital.com.au
Jaene McKnight (Business Operations Manager, Rowe Partners) Agency website

KOA built a tailored marketing strategy that exceeded expectations.

See it on koadigital.com.au
Show 1 more client review
  • Leanne Manning values KOA's effort to understand the business and evolve with it. Agency website

Where KOA Digital Is Listed

Questions Dentists Ask About KOA Digital

Does KOA Digital have a dental marketing service?

Yes. They have a dedicated page on marketing for dentists that separates emergency, general and high-value treatment patients into their own campaigns and follow-up. No named dental clients are published.

How do they handle AHPRA rules?

AHPRA advertising guidance on titles, before-and-after images and testimonials is built into their campaign planning. Review collection is set up to follow AHPRA and Google policies.

What happens after a patient enquires?

Their Go High Level CRM replies instantly to forms, missed calls and social messages, follows up until a consultation is booked and sends treatment plan information. It also automates recall reminders.

How do they measure success?

They track cost per lead and cost per booked appointment for each treatment type, plus consultation-to-acceptance rates. They report booked revenue rather than lead volume alone.

What does it cost?

Prices are not published. Ads management is charged as a monthly fee on top of ad spend, websites are fixed-price projects, and a free 15-minute discovery call is available.

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