M Agency Reviews & Agency Profile

About M Agency

M Agency is a creative marketing firm with its office at 1130 Broadway, Suite 205, in downtown Tacoma, Washington. Bobbie Bailey founded it and still runs it as CEO and account director. It began as a web development business and later grew into a full-service agency. It celebrated its 15th anniversary in October 2024, which puts its start around 2009. The current team has about a dozen people across the United States and Canada, including a senior developer, an art director, a designer, a copywriter, account managers and a digital marketer. Matt Hirsch is account director and partner.

Healthcare is one of several sectors the agency serves, and dental has its own entry in the site's industries menu. The healthcare offer follows a three-stage method. It starts with a consultation on goals, challenges and target patients. Next comes a written Playbook covering channels, timelines and tactics. The team then runs the campaigns. For practices, it builds mobile-friendly websites with online booking and can deliver HIPAA-compliant sites. Search work includes local SEO plus keyword and technical optimisation. It sits alongside PPC, content such as blogs, case studies and video, email nurturing, and reputation management.

The main dental example is Plancich Dental. The engagement ran for 14 months and finished in August 2019. It covered brand strategy, identity and messaging, graphic design, print collateral, photography, content, email marketing, pay-per-click, SEO, WordPress development, hosting and site management. The case study gives no traffic, ranking or patient figures. Other healthcare work includes a rebrand and HIPAA-compliant site for Petett Chiropractic. There is also a strategy project for Sound Family Medicine, which raised patient engagement fourfold, and a video series for Mary Bridge Children's Hospital.

The agency leads with branding, so it suits a practice that is opening, rebranding or replacing a dated website. A practice that only wants search rankings is a weaker fit. Being local is an advantage for offices in Tacoma, Pierce County and the wider South Sound that want in-person contact and printed materials made by the same team as the website.

On recognition, readers of South Sound Business magazine voted M Agency Best Web and Graphic Design Firm in the 2025 Best in Business Awards. It has a 5.0 Google rating from 27 reviews. Reviewers mention clear communication, deadlines being met, strong production quality and relationships lasting several years. One reviewer links a brand refresh to the company more than doubling in size. The minimum project budget is $1,000 to $10,000, with an average rate of $149 per hour. The agency does not publish retainer prices or contract terms.