PBHS Reviews & Agency Profile

About PBHS

PBHS is a dental website and marketing company based on Brickway Boulevard in Santa Rosa, California, with a long-standing presence in New York. The business began in the late 1970s in the New York basement of Don and Colette Levine under the name Protective Business and Health Systems. It first sold manual accounting and payroll systems, encounter forms and statements to dental offices. Their son Jay Levine joined in the early 1990s, moved the company into electronic products, and PBHS began building dental websites in 1995.

In February 2021 PBHS was acquired by RevenueWell, a patient communication software company. Jay Levine stayed on as a RevenueWell vice president and general manager of PBHS. At the time PBHS had more than 90 developers, designers and strategists, and the combined group served about 13,000 US practices, from solo offices to DSOs. The company has 105 employees.

Endorsements are a large part of their profile. ADA Business Resources named PBHS its endorsed website and practice marketing firm in September 2013, with preferred pricing for ADA members. The company also holds endorsements from the American Association of Endodontists, the American College of Prosthodontists and more than 30 state and national societies. Their portfolio is sorted by specialty, and reviews come from oral and maxillofacial surgeons, endodontists, periodontists and general dentists.

Their SEO work is sold in three tiers. Basic suits a single established practice in a quiet market. Advanced adds custom keywords and content for growing single or multi-location practices. Elite is a custom plan for groups and brands in crowded markets. Around this sit website design, branding, reputation management, social media, Google Ads, video, appointment reminders and in-house tools: Launch Chat live website reception, SecureMail encrypted messaging and TruForm patient and referral forms. New prospects are offered a free website evaluation and competitor analysis.

One published example is a Santa Ana periodontist, Dr. James Mata. By 2017, after a PBHS redesign with expanded SEO, his organic traffic rose about 60% and his conversion rate 240% year over year, and the practice ranked first locally for dental implants. Previously about 90% of his patients came from general dentist referrals.

The PBHS testimonial page shows 5 out of 5 from 133 reviews, and their Google listing shows 4.7 from 49. Long-term clients, some for more than 20 years, praise named account managers and designers, easy site editing and quick replies. For one reviewer, referrals quadrupled after PBHS took over SEO. Prices are quoted per practice rather than published.